Privacy Policy

Last updated: November 14, 2025

At Zimmermädchen, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning services and website.

1. Information We Collect

We collect information that you provide directly to us, including:

Personal Information

• Name and contact information (email address, phone number, postal address)
• Account credentials (username and password)
• Property details (address, type of property, access information)

Note: We do not collect or store payment information online. All payments are handled in person at the time of service.

Service Information

• Booking details and service history
• Preferences and special requests
• Feedback and communications with us

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on site, referring website)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services
• Process and manage your service bookings
• Send you confirmations, updates, and service-related communications
• Respond to your inquiries and provide customer support
• Send promotional materials and special offers (with your consent)
• Analyze usage patterns and improve our website and services
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as data analysis, email delivery, and customer service. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Zimmermädchen, our customers, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

You can access and update your account information at any time by logging into your account or contacting us directly.

Deletion

You can request deletion of your account and personal information. Please note that we may retain certain information as required by law or for legitimate business purposes.

Marketing Communications

You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us. Please note that you will continue to receive service-related communications.

Cookies

You can set your browser to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly without cookies.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us.